Refund policy

Return Policy

We want you to be completely satisfied with your purchase from Total Peak Fitness. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience is enjoyable. Please review the following guidelines for returning products:

1. Eligibility:

• Returns are accepted within 30 days from the date of purchase.
• Items must be in new, unused, and resalable condition with all original tags and packaging.

2. Returns Process:
To initiate a return, please follow these steps:

• Contact our customer support team at apparel@totalpeakfitness.store to notify us about your return request.

3. Refund or Exchange:

• Once we receive and inspect the returned item(s), we will process your refund or exchange.
• Refunds will be issued to the original payment method used during the purchase.
• Exchanges will be processed for items of equal or lesser value. If the exchanged item has a higher value, the difference will be charged accordingly.
• Please note that shipping and handling charges are non-refundable.

4. Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

5. Non-Returnable Items:
The following items are non-returnable:

• Personalized or custom-made items.
• Digital downloads or gift cards.

6. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund.

7. Cancellations:
If you wish to cancel an order before it is shipped, please reach out to our customer support team as soon as possible.

8. Timeframe for Refunds:
Refunds will be processed within 5-7 business days of receiving the returned item(s). Please allow additional time for the refund to reflect in your account, depending on your payment provider.

Please note that this return policy applies to purchases made directly through our “Total Peak Fitness” store. For returns from authorized retailers or other channels, their respective return policies will apply.

If you have any questions or need further clarification regarding our return policy, don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Total Peak Fitness, contact us at apparel@totalpeakfitness.store