Shipping policy
Shipping Policy
Thank you for choosing Total Peak Fitness (“we,” “us,” or “our”). We are committed to delivering your order promptly and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and related information.
1. Processing Time:
• Orders are typically processed within 1-3 business days after the order is placed, excluding weekends and holidays.
• Custom or personalized items may require additional processing time, as indicated on the product page.
2. Shipping Methods:
• We offer various shipping options to accommodate your needs, which may include standard shipping, express shipping, and international shipping.
• Shipping options and costs are displayed during the checkout process and may vary based on your location and the weight of the items.
3. Shipping Destinations:
• We currently ship to addresses within Canada, United States and Internationally. For international shipping, additional fees and customs duties may apply.
• Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.
4. Estimated Delivery Times:
• Estimated delivery times are based on the shipping method selected and the destination address.
• Please note that delivery times are approximate and may be subject to delays beyond our control, such as customs clearance or unforeseen logistics issues.
5. Order Tracking:
• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your shipment using the provided tracking number on our website or the respective carrier’s website.
6. Shipping Delays:
• While we strive to deliver your order on time, unforeseen circumstances or external factors may lead to shipping delays. In such cases, we will notify you promptly of any delays and work to resolve the issue.
7. Shipping Fees:
• Shipping fees are calculated based on the selected shipping method, order weight, and destination.
• Orders above a certain value or during specific promotions may qualify for free shipping. Such offers will be clearly communicated on our website.
8. International Shipping:
• For international orders, customs duties, taxes, and additional fees may apply. These charges are the responsibility of the customer and may vary based on the destination country’s import regulations.
• We recommend checking with your local customs office for more information about potential charges before placing an international order.
9. Damaged or Lost Shipments:
• In the event of a damaged or lost shipment, please contact our customer support team within 7 days of the estimated delivery date.
• We will work with the shipping carrier to resolve the issue and, if necessary, arrange a replacement or refund.
10. Change of Shipping Address:
• If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate the change if the order has not been shipped yet.
Thank you for choosing Total Peak Fitness (“we,” “us,” or “our”). We are committed to delivering your order promptly and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and related information.
1. Processing Time:
• Orders are typically processed within 1-3 business days after the order is placed, excluding weekends and holidays.
• Custom or personalized items may require additional processing time, as indicated on the product page.
2. Shipping Methods:
• We offer various shipping options to accommodate your needs, which may include standard shipping, express shipping, and international shipping.
• Shipping options and costs are displayed during the checkout process and may vary based on your location and the weight of the items.
3. Shipping Destinations:
• We currently ship to addresses within Canada, United States and Internationally. For international shipping, additional fees and customs duties may apply.
• Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.
4. Estimated Delivery Times:
• Estimated delivery times are based on the shipping method selected and the destination address.
• Please note that delivery times are approximate and may be subject to delays beyond our control, such as customs clearance or unforeseen logistics issues.
5. Order Tracking:
• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your shipment using the provided tracking number on our website or the respective carrier’s website.
6. Shipping Delays:
• While we strive to deliver your order on time, unforeseen circumstances or external factors may lead to shipping delays. In such cases, we will notify you promptly of any delays and work to resolve the issue.
7. Shipping Fees:
• Shipping fees are calculated based on the selected shipping method, order weight, and destination.
• Orders above a certain value or during specific promotions may qualify for free shipping. Such offers will be clearly communicated on our website.
8. International Shipping:
• For international orders, customs duties, taxes, and additional fees may apply. These charges are the responsibility of the customer and may vary based on the destination country’s import regulations.
• We recommend checking with your local customs office for more information about potential charges before placing an international order.
9. Damaged or Lost Shipments:
• In the event of a damaged or lost shipment, please contact our customer support team within 7 days of the estimated delivery date.
• We will work with the shipping carrier to resolve the issue and, if necessary, arrange a replacement or refund.
10. Change of Shipping Address:
• If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate the change if the order has not been shipped yet.